Friends of Refugees

A U.S. Refugee Resettlement Program Watchdog Group

Archive for the ‘Catholic Charities Archdiocese of San Antonio Inc.’ Category

Donated mattresses, bedding and upholstered furniture hold risk of bed bug infestation

Posted by Christopher Coen on April 18, 2012

***UPDATE*** – April 24, 2012 — Dovetree Apartments alleges that only one apartment was affected by bed bug infestation

Bed bugs have infested at least 24 apartment units in an apartment building housing refugees in San Antonio. The resurgence of bedbugs is a problem throughout the United States (Note: like mosquitoes they take a blood meal from humans, however, unlike mosquitoes they transmit no diseases). Bedding donated to Catholic Charities of the Archdiocese of San Antonio seems to be the culprit in this case. An article at KSAT has the story:

Refugees from all over the world came to San Antonio to escape war, poverty and persecution in their home countries, yet Pamela Espurvoa, a refugee advocate, said they arrived here only to encounter a bed bug infestation at the Dove Tree Apartments in the 4500 block of Gardendale.

Yet now, Pamela Raines, director of development for Catholic Charities, the agency responsible for their resettlement, said Dove Tree will begin treatment on Friday once the affected apartments are identified.

Catholic Charities will certainly cover it,” Raines said, referring to the cost of the extermination…

…Espurvoa said tenants of all ages were being bitten by the bugs. She said an exterminator told her the bed bugs were in the mattresses, walls, air ducts and clothing.

He couldn’t believe the magnitude of this, and this is only one unit,” Espurvoa said.

Espurvoa said she believes at least two dozen units are infested…

…Reason being, the apartment manager said, was that the infestation occurred after the refugees moved in.

Both she and Espurvoa said the likely source was the bedding that was donated, since the families arrived with next to nothing… Read more here

An article at the San Antonio Express-News indicates that several buildings are affected. Also, a Myanmar refugee said she had not reported the problem to apartment management despite a month-long infestation.

…Exterminators have been called to combat a bedbug problem at a Northwest Side apartment complex reserved for refugees seeking asylum.

The outbreak was reported Tuesday at the Dove Tree apartments in the 4500 block of Gardendale. Dove Tree is one of several San Antonio complexes where refugees settle after arriving through the United States Refugee Resettlement Program.

Catholic Charities is helping provide exterminators to spray affected units Friday, according to a source. The organization had no comment Tuesday night.

The pest problem has been reported to affect several buildings.

Nye Reh, from Myanmar, lives with his wife and five other relatives in a two-bedroom unit where a spray of insect droppings covers the corner of a mattress.

Reh said through a relative interpreting for him that he itches throughout the day.

Damanti Biswa said she sleeps near her front door to get away from the bugs. Tika Biswa interpreted for her, saying she’s had the problem for the past month and hadn’t reported the bugs to apartment management yet…

…The resurgence of bedbugs has been a problem throughout the United States, not only in apartments but also in the nicest hotels, said Roseann Vivanco, clinical instructor at the University of Texas Health Science Center…

Bedbugs don’t mean a person is dirty; they don’t discriminate between the rich or poor,” Vivanco said. “There does need to be some education, continuous cleaning, and they’ll need assistance with that. I’m glad to see that Catholic Charities has stepped up to the plate to help out.” Read more here

Posted in bed bugs, Burma/Myanmar, Catholic Charities Archdiocese of San Antonio Inc., Nepali Bhutanese, San Antonio, volunteers | Tagged: , , , , , , , , | Leave a Comment »

Iraqi refugee clients were unhappy last year with Catholic Charities, Archdiocese of San Antonio, Inc.

Posted by Christopher Coen on December 8, 2010

After the complaints by Somali and an Ethiopian refugee client of Catholic Charities, Archdiocese of San Antonio, Inc. I just found an article about how Iraqi refugee clients voiced their dissatisfaction with services at the agency last year as well. An article in the San Antonio Express-News tells more:

…On a recent morning, as the tall, 47-year-old man [Khalid Ali ] served steaming Turkish coffee to guests in his Northwest Side apartment, his 3-year-old daughter, Sura, pulled at floppy sneaker shoestrings. Her sister, 4-year-old Shahad, bent back over his knees like a gymnast, singing, “Here I am, here I am,” from the nursery rhyme, “Where is Thumbkin?” …

…His wife Sundas died in early September after a long battle with breast cancer. Doctors gave her two months to live in late August – she died a week and a half later…

…He’s frustrated along with other Iraqis because they can’t find work, in or out of their professions. Some have master’s degrees and artistic talent not tapped since the war started.

A misunderstanding about paying a bill resulted in Ali’s electricity being cut for five hours, sending him scrambling to his caseworker to get power restored for his wife’s oxygen machine.

He prefaces his statements about Catholic Charities with thanks for their aid, but he doesn’t think he’s getting the help he needs. The search for a job is taking too long, he said, and he worries what will happen when his assistance runs out… Read more here

Posted in Catholic, Catholic Charities Archdiocese of San Antonio Inc., employment services, faith-based, insufficient assistance with daily tasks, Iraqi, San Antonio, SIV (Special Immigrant Visa) immigrants | Tagged: , , , , , , | Leave a Comment »

Catholic Charities, Archdiocese of San Antonio, Inc. continues to neglect refugee clients

Posted by Christopher Coen on November 22, 2010

Nothing seems to have changed at Catholic Charities, Archdiocese of San Antonio, Inc. Last March we reported about the severe problems that Burmese refugee clients were having with the agency. Now Somali and Ethiopian refugee clients of the agency are coming forward to express their distress and frustrations. Refugees report that Catholic Charities placed them in small, roach-infested apartments without any home-safety orientation. When refugees call the agency they don’t hear anything back for days at a time, or case workers tell them they will be out to see them and then don’t show up. The agency has made late rent payments to landlords resulting in landlord warning letters to the refugees. Some refugees are also receiving electrical disconnect notices. Refugees lack transportation and report that overall communication with the agency is extremely poor. They asked to meet with the agency’s director of refugee programs, Paula Walker, but so far she will only speak to them by phone. Some refugees have been so desperate for help that they have resorted to calling 911.

An American volunteer said that some of the refugees asked him a couple of times to come and meet a group of new refugees “that nobody is helping”. He said he went and the small apartment soon filled with over 30 people. Most of the refugees were Somali and they were desperate. They shared some
of their stories. One said that his family was picked up at the airport and left for three days and two nights without enough food. Another refugee said that instead of the traditional rental assistance for six months, it was being cut to three months because of the huge influx of refugees into San Antonio. Yet another refugee said that they were a family with eight kids and had a two room apartment. None of the refugees had a job and no one was helping them look. The volunteer said he came out of the meeting and saw a refugee woman with a young child with hydrocephalus—the child’s head twice the normal size. The woman said the family had been in the country for a month and still had not seen a doctor, nor did they yet have a doctor’s appointment. The child clearly needed a shunt inserted into his head to relieve fluid buildup.

The volunteer said he went back the next day and started on the myriad problems of one family – because the Catholic Charities’ caseworkers were refusing to help. While he was there, one refugee man called his Catholic Charities caseworker about an appointment to get scheduled inoculations for his family. The caseworker said that he couldn’t take the family because it wasn’t “in the budget”. Another refugee had an 85-year-old mother with hepatitis-C and a wife with a uterine infection – and again, no scheduled appointments. The volunteer reports that the number of serious complaints went on and on. Some refugees complained of verbal abuse from Catholic Charities staff, with an assistant director named Hisham telling one man that he “didn’t care about his problems!” All of this added to the volunteer’s experiences from earlier this year with the abandoned Catholic Charities Burmese refugee families. One Burmese refugee man hung himself and his body was found by children. The volunteer said that his conclusion is that there are hundreds of abandoned refugees in the Wurzbach-Gardendale-Datapoint streets area – and another 80 families are expected within weeks.

After the crisis with the recently arrived Somali refugees, a couple of days later the refugees called the police on Catholic Charities. Four police cars pulled up to the apartments. The police then called Catholic Charities to find out why they weren’t helping the refugees. Then two Catholic Charities administrators arrived and passed out $100 gift cards and told the refugees to go back into their apartments. A couple of days later, four blocks away, Catholic Charities held their annual “International Gala” at the Omni Hotel. The volunteer reports that San Antonio has been completely overwhelmed by vast numbers of refugees that continue to be mindlessly pumped in. The apartment complexes in the Wurzbach, Gardendale, and Datapoint streets area have basically become “refugee camps” of confused, frustrated, un-served, and under-served refugees.

Catholic Charities’ refugee program director Paula Walker was quoted last year in a news article about the agency saying, “In the past two years, the local program grew from helping 600 refugees settle into new lives to more than 1,000.” Perhaps this is the result of raising the number of refugees an agency receives so quickly in such a short period. That, of course, would be the State Department’s doing.

Posted in Burma/Myanmar, capacity, Catholic, Catholic Charities Archdiocese of San Antonio Inc., children, Ethiopian, faith-based, food, health, housing, housing, overcrowding, insufficient assistance with daily tasks, late health screenings, police, San Antonio, Somali, Somali Bantu, State Department, transportation | Tagged: , , , , , , , , , | 1 Comment »

USCCB’s Catholic Charities Inc. in Oregon opens lavish new headquarters

Posted by Christopher Coen on August 26, 2010

Catholic Charities, Inc. in Oregon this week dedicated a brand-new 60,000 square foot headquarters in Portland. The building, designed by Lundin Cole Architects, includes a homeless shelter with computers, laundry and shower facilities, an administrative floor with 14 conference rooms, and an oratory with beautiful sculptures of the Holy Family and the risen Christ. A significant part of the complex is an empty second floor that will allow for future growth.

…Catholic Charities will dedicate its new building, the Clark Family Center.

…In less than 18 months, 145 individuals, corporations and foundations, along with funding from investors from a special federal tax credit program brought the project funding to completion…Major gifts came not only from individuals such as Robert Franz and the Clark family including, Maybelle Clark Macdonald, Mary Clark and Mike and Tracey Clark, but also from many of the major foundations in the area including the Joseph Weston Public Foundation, the Collins Foundation, the Bill & Melinda Gates Foundation, Meyer Memorial Trust, M.J. Murdock Charitable Trust, Regence BlueCross BlueShield and Providence Health and Services. The response was an affirmation of the positive impact of Catholic Charities in our community. Community Funding Group also helped Catholic Charities get a large tax credit for the new building.

In June 2010, the staff and clients of Catholic Charities began to occupy their new home and the activity in the building is teeming.

On the basement level, chronically homeless women, who are assisted by the Housing Transitions program, now have space for meeting with caseworkers, access to computers, and laundry and shower facilities to assist them in preparing for job interviews.

A storage facility exists on the basement level to hold the many donations Catholic Charities needs. Along with helping homeless women furnish an apartment, Catholic Charities Refugee Resettlement services furnishes apartments with household items and furniture when the agency moves a refugee family from war-torn parts of the world to the Portland area.

…For the first time, Catholic Charities will have storage space on site for easy access.

Most program staff will work in open spaces on the third floor and fourth floors. The vital work of the agency is done, however, in the 14 conference rooms located in this space.

…In addition to some program staff, the top floor of the center houses Catholic Charities administration. …with more than 180 employees the need for accounting, human resources, technology services, development and executive management is important.

…A unique feature of the top floor is the Regence Life Learning Center. Internally, the large room will be used for board of directors meetings and employee gatherings.

…Within an intimate area of the Regence Life Learning Center is a unique space – an oratory dedicated to the Holy Family donated by Mark and Leslie Ganz.  This chapel-like space, with beautiful sculptures of the Holy Family and the risen Christ, offers the opportunity for quiet reflection for the staff during what can be challenging and stressful daily work.

A significant component of the complex is an empty second floor. This space allows for the development of new programs in the future.

The Clark Family Center was designed by Lundin Cole Architects and incorporates many green features including sun shades to sunlight, electric car charging stations and permeable pavement. here

The question that comes to my mind, however, is how Catholic Charities is able to raise such sizable funding for this type of complex while seemingly not being able to pay for minimum, basic services for their refugee clients.

The State Department’s most recent inspection report of Catholic Charities, from October 2006, indicates that the resettlement agency placed a Somali refugee family of nine into a three-bedroom apartment. Yet, according to Portland’s occupancy codes a dwelling unit is deemed overcrowded (29.30.220) “if there are more residents than one plus one additional resident for every 100 square feet of floor area of the habitable rooms in the dwelling unit”. The family had arrived 7 weeks earlier and the head of the household said that Catholic Charities had not given them winter coats, hats, or mittens, and that no one from catholic Charities had advised the family about immigration issues or advised them about repaying their IOM refugee travel loans. The family also had no personal hygiene items in the bathroom, and there were no towels anywhere in the apartment even though Catholic Charities represented in the case files that they had given the family towels.

An Ethiopian refugee family of four also indicated that no one from Catholic Charities had provided them with information about their immigration status or about repaying their IOM travel loans.

An elderly husband and wife refugee couple from Cuba that arrived five months earlier was found living in a three-bedroom home crowded with eleven people, all relatives (his son and family had been resettled just 11 months earlier and appeared to be struggling with their own resettlement). The elderly refugee man was suffering from epilepsy, diabetes, and chronic depression, and was hospitalized twice since arriving. His doctor advised him to find a separate apartment due to high activity and noise levels in the house. The couple told the State Department monitors that they wished that Catholic Charities had offered them more support.

The monitors also found that Catholic Charities’ case files were haphazard and disorganized. Of particular concern was lack of compliance regarding services to refugee minors, including lack of post-arrival assessment, home visits, and regular in-person contact with the minor for 90 days after arrival.

I know that refugee resettlement agencies always claim that they don’t have enough public funding for minimum-required services for their refugee clients, but then how are agencies such as Catholic Charities at the same time able to afford multi-million dollar new headquarters?

 It would be nice if mainstream journalists would ask some of these tough questions.

Posted in Catholic Charities Archdiocese of San Antonio Inc., children, clothes, Cuban, Ethiopian, faith-based, housing, housing, overcrowding, immigration assistance, lavish new offices, Oregon, Portland, Somali, State Department, Travel Loan Program, USCCB | Tagged: , , , , , , , , , , , , , , , , | Leave a Comment »

 
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