Friends of Refugees

A U.S. Refugee Resettlement Program Watchdog Group

Archive for the ‘Lutheran Family Services of the Carolinas’ Category

Increased numbers of refugees being resettled to Palmetto State

Posted by Christopher Coen on September 16, 2010

The numbers of refugees resettled to South Carolina has increased steadily since 2006, and most refugees are resettled to the Columbia area, according to an article in The Augusta Chronicle. Lutheran Family Services in South Carolina had problems in 2004 when residents of Cayce said they did not want Somali Bantus in their community.

South Carolina has about 150 refugees in the program now, with about 40 percent from Burma and 40 percent from Iraq.

If refugees have a family or friend in some part of South Carolina, they are typically sent there.

About 75 percent come with no ties and stay in the Columbia area. Numbers of refugees fleeing war or persecution have increased steadily since 2006, when the Palmetto State had 123 refugees, with recent federal funding per year about $370,000, according to federal data.

Sometimes residents pose a challenge.

The most notable resistance in South Carolina took place in 2004, when residents of Cayce said they did not want Somali Bantus in their community.

Residents said their schools could not accommodate the refugees’ children and that their tribal culture and Muslim faith were too foreign.

“LFS decided not to challenge that,” Jazic said. “We did not want to put refugees in a situation where they would not be welcome. Thank goodness there were others who said, ‘We can deal with it and work it out.’ ” here

Posted in Burma/Myanmar, faith-based, Iraqi, Lutheran Family Services of the Carolinas, Somali Bantu, South Carolina, unwelcoming communities | Tagged: , , , , , , , , , , , , | Leave a Comment »

LFSC Greensboro “contract non-compliant” long before media involvement

Posted by Christopher Coen on June 16, 2010

We just received a State Department inspection report from April 2007 which shows that Lutheran Family Services in the Carolinas (LFSC) in Greensboro was already neglecting their refugee clients a year-and-a-half before they got caught by the local media (here). Previous coverage is here, here and here.

As usual the State Department’s Office of Admissions enacted no penalties whatsoever. They advised the resettlement agency’s national partners (Church World Service, and Lutheran Immigration & Refugee Service) to do their own monitoring instead. This wolf-guarding-the-chicken-coop “self-monitoring”, which has proved so disastrous in the financial and oil industries as well, then led to the situation we had at the end of 2009 and early 2010 with refugees in Greensboro still being placed in dilapidated apartments, scrounging dumpsters for furniture, and wearing shorts and flip-flops in December, three months after they arrived.

According to the report LFSC Greensboro was in “partial compliance” with their State Department refugee contract documents (yes, they are federal contractors, not non-contractor “partners”). Refugees were found in poor quality housing, lacked necessary furnishings, had incomplete resettlement orientation, and there was poor case file documentation. Three of four refugee families visited were found in poor quality housing and lacked furnishings (that’s 75% of the sample). All four families did not seem to have undergone a complete orientation (100%), and three of the four could not name their case worker (75%).

A Burundian refugee man had furniture in his apartment that was in such extremely poor condition that State Department inspectors had to ask him about it.  He indicated most of it came from dumpsters. He said he asked LFSC for a mattress several times, but they ignored his request, and after two weeks he found himself a mattress in the trash and brought it home (think bed-bugs). His window was cracked, he had no idea who his LFSC case worker was, and had not received any immigration information (the requirement to tell the Department of Homeland Security when he got a new address, how to get a green card, etc.). He said he wanted to go to Georgia because LFSC wasn’t helping him (this is what is known as “secondary-migration” and resettlement agencies and stated refugee coordinators are quick to complain to the federal government that they need more money to deal with it, but look at this case for why it so often occurs).

A Liberian refugee and his son also did not know who their case worker was, and did not receive any information on immigration issues.

A Montagnard (Degar – indiginous Vietnamese) minor female refugee who arrived to join her parents was found in a poor condition two-bedroom apartment (occupied by the family prior to the minor’s arrival) which was crowded with seven family. She had to sleep on a mattress on the floor in the living-room with her parents.

Another Montagnard refugee woman with four children who arrived to join her husband did not have any heat because of dismantled baseboard heating units which emitted a bad smell (gas leak?). The family did not have adequate clothing storage and had only three chairs for six people. She also had not received any orientation from LFSC.

Is it really a surprise that this agency then continued on in its ways for another year-and-a-half before things got so out of hand that community members started complaining, and a newspaper started covering what was happening? They got caught neglecting refugees in April 2007 but there were no significant consequences. The agency would not have shut down if it had not been caught, and would probably still be abusing refugees. Suzanne Gibson-Wise, the negligent CEO of LFSC, probably just went on about her arrogant ways — buying blackberries, getting wireless internet installed at her home, sitting on her personal commode. Where are the teeth in the State Department’s inspection process? No serious consequences means nobody cares. Isn’t that obvious?

The problem is that nobody learns from these incidents. The system trashes refugees’ new lives in America, the volags continue on in their negligent ways, all the while doing little other than advocating for more public money with inadequate accountability requirements, and the government agencies continue to keep up secrecy so the American public won’t understand what the problems are.

We need change we can believe in.

Posted in beds, Burundian, Christian, clothes, community/cultural orientation, Cooperative Agreement, CWS, employment services, faith-based, funding, furnishings, lack of, Greensboro, housing, overcrowding, housing, substandard, immigration services, Liberian, Lutheran Family Services in the Carolinas (2), Lutheran Family Services of the Carolinas, Montagnard/Degar (indigenous mountain people), North Carolina, State Department | Tagged: , , , , , , , , | Leave a Comment »

Lutheran Family Services in the Carolinas back in the headlines

Posted by Christopher Coen on April 30, 2010

Lutheran Family Services in the Carolinas (LFSC) has now announced that they will stop vital immigration services for refugees in Greensboro, and this is, ”exclusively a financial decision” (here). This comes on the heels of the agency announcing in late February that they would discontinue resettling refugees in Greensboro (here and here).

We spoke with a State Department official who stated that they had been aware of the series of newspaper articles late last year that revealed that refugees were not being cared for at LFSC, but she claimed that the decision to stop refugee resettlement at LFSC was made by LFSC and its national partner LIRS. So in other words, the State Department is refusing to say what their involvement was. How’s that for open and transparent government that President Obama has called on the federal agencies to carry out?

In either case, refugees are once again left hanging.

Posted in State Department, LIRS, North Carolina, Iraqi, Lutheran Family Services of the Carolinas, faith-based, Obama administration, funding, neglect, Greensboro, immigration services | 1 Comment »

The 30th Anniversary of the U.S. Refugee Act – Eric P. Schwartz, Assistant Secretary of the PRM reflects on advancing refugee protection in the 21st century

Posted by Christopher Coen on March 18, 2010

Eric P. Schwartz, Assistant Secretary of the State Dept’s PRM Bureau of Population, Refugees, and Migration) has issued remarks in commemoration of the 30th Anniversary of the U.S. Refugee Act (of 1980). He addresses a few paragraphs to the domestic refugee resettlement part of our government’s efforts to help refugees:

….In light of my convictions on this issue, I took special interest in the U.S. Refugee Admissions Program, which resettled about 75,000 persons last year, the highest number since 1999 – after which the program was so significantly impacted by the tragic events of 9/11.                                                                   

Our admissions program must vindicate protection objectives that include the interests of those persons we are resettling, but our goals must be much broader. And, indeed, through or in coordination with our admissions program, we have enhanced the capacity of UNHCR to identify vulnerable communities in need of resettlement, to develop innovative interim protection measures – such as emergency transit centers in many parts of the world – and to use our resettlement programs as a tool to encourage host government policies of greater tolerance. We have also been able to encourage other governments to do more on refugee resettlement issues, and we’ve promoted burden sharing. But again, we can best accomplish these and other objectives when our actions at home are models of good behavior for others to emulate abroad.           

With that element in mind, and early in my tenure, I visited Chicago, Fort Wayne, Indiana and Minneapolis/St. Paul, to learn more about our efforts to meet the resettlement needs of newly arriving refugees – Bhutanese, Burmese, Burundians, Hmong, Iraqis and so many others. What I saw was both heartening and dismaying. It was so gratifying to witness the deep and abiding commitment to refugees among overworked and underpaid agency personnel in the field, the determination of new arrivals, and the welcoming spirit of local school, healthcare and government officials. On the other hand, it was very sad to meet with refugees who had severe problems that go well beyond the challenges that any new arrival should have to confront. I heard from refugees threatened with eviction after only months in the United States. I learned that refugees often had to choose between buying food or diapers for their children. And I spoke with agency field staff overburdened by the number of refugee families they serve and the complexity of the resettlement service needs of recent arrivals.                        

The Reception and Placement Program administered by the Department of State includes a one-time per capita grant for the initial weeks after arrival, but the grant had declined in real terms by more than 50% since its inception some decades ago. This was a major reason for the problems I witnessed, which have been documented and publicized in a variety of assessments over the past year or so. In my own review of this issue, I heard repeatedly from all stakeholders — agencies, congressional staff, and PRM Admissions office officials — that the amount we were providing for this short term support needed to be augmented substantially.       

In light of our critical obligations on these issues, and thanks to the generous support of the Congress, we have now been able to increase the Reception and Placement per capita grant to voluntary agencies and new arrivals from $900 to $1,800, which was made effective as of January 1, 2010. This is intended to address challenges refugees face in their first 30 to 90 days in the United States, and will ensure that, in the first weeks after their arrival, refugees have a solid roof over their heads, a clean bed in which to sleep and basic assistance. This is also an expression of solidarity with the local communities that bear the greatest burden in meeting the initial needs of new arrivals.                                                                        

We well understand that more must be done. And we will be working closely with the White House and the Department of Health and Human Services to secure additional job training, education and cash and medical assistance in the months that follow initial reception and placement….

We agree with his assessment that our admissions program must vindicate protection goals that include the interests of those persons we are resettling. But the question is, does it? So often, as we have documented on this website, refugee resettlement agencies in this country neglect refugees, leave them on their own without help, cheat them out of government-provided funds, threaten them, and in some cases even abuse them. What message does this send to the public and to the rest of the world? Why haven’t the federal oversight agencies put an end to these abuses?

Also, what does the Assistant Secretary mean when he says he heard from refugees threatened with eviction, “after only months in the United States?” I hope these refugees had received at least 8 months of assistance as provided by the federal agencies. (In the case of Lutheran Family Services in the Carolinas [LFSC] we recently learned that Iraqi refugees had no money for rent in December even though they had just arrived in September (here) and (here). What happened to their refugee cash assistance or Matching Grant payments?)

In addition, what does he mean that the amount of the R&P grant money from the State Department ($900 per refugee prior to this calendar year), “was a major reason for the problems [he] witnessed, which have been documented and publicized in a variety of assessments over the past year or so.” How does he know that these problems weren’t, alternatively, caused by resettlement agencies failing to raise enough private assistance and/or by their failure to perform their duties according to the State Department ‘Cooperative Agreement’ contracts that they so willingly signed? It seems that the Assistant Secretary has just bought — hook, line and sinker — the resettlement agencies’ line that all problems are due to a lack of enough government funding.

His explanation for buying into this argument is this: ”In my own review of this issue, I heard repeatedly from ALL [emphasis added] stakeholders — agencies, congressional staff, and PRM Admissions office officials — that the amount we were providing for this short term support needed to be augmented substantially.”

Yet, do those groups really represent ALL stakeholders? Which members of Congress did he hear from; just those who are the friends and allies of the refugee resettlement agencies? What about the ideas, insights and opinions of community members?  What about community groups like ours that help refugees and watch the program? What about local government agencies that have been less than impressed with refugee resettlement agencies’ abilities and expertise in dealing with refugee-related issues? What about anybody, even a single person, who had a dissenting viewpoint?

And then finally, this, “…we will be working closely with the White House and the Department of Health and Human Services to secure additional job training, education and cash and medical assistance in the months that follow initial reception and placement.” So is that it? The solution to problems is just more government funding?

If the Assistance Secretary of the PRM really wants to help refugees then he will make sure that all the new funding comes with added requirements and stipulations for its use, and not simply give resettlement agencies cart blanche to use it as they wish. We’ve seen how that works and it doesn’t work well. The resettlement agencies are moving more and more toward running their operations completely on government funding, while shirking their responsibly to add significant private funding of their own, in keeping with being a true “partner” in the public/private partnership of the refugee resettlement program.

All of this new government funding being heaped on the program needs to come with adequate oversight provisions and mechanisms, or the refugees may not see their circumstances improved at all, and the public will be left with the bill for refugee services that were never provided. The program also needs clear and swift consequences for anyone caught threatening, neglecting or abusing refugees, or attempting to lie to, fool, or cheat the refugees — a occurance that is not uncommon by refugee resettlement workers, and even actively encouraged by management in their attempts to stifle any outside scrutiny of their agencies’ work and lack thereof.

Ending these abuses should be the program’s top priority on this 30th anniversary of the U.S. Refugee Act.

Posted in Assistant Secretary of the PRM, Eric P. Schwartz (former Asst Sec.), funding, government, HHS, Lutheran Family Services of the Carolinas, ORR, PRM, R&P | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a Comment »

Update to Lutheran Family Services fiasco in Greensboro, NC

Posted by Christopher Coen on February 25, 2010

It’s now being reported that LFS claims it didn’t have enough revenue to cover their expenditures for refugee resettlement in Greensboro (here). Yet, the State Department had just doubled the per head (per refugee) funding of LFS and other resettlement agencies retroactive to January 1, 2010.

[LFS' executive director, the Rev. Laura Benson] cited economic circumstances in Greensboro, and “the gap between our revenue and our expenditures” as the reason the office is being closed.

A major difficulty has been finding jobs for newcomers, as well as attracting donations and working with sponsors who have their own budget challenges.

If the State Department just doubled LFS’ government funding revenue, then why would there be  a shortage of revenue to cover expenditures? Did expenditures rise even faster? How would that be possible if LFS was essentially cutting back on their care of their refugee clients in Greensboro. In recent months refugees reported that LFS was not providing such required basics as used clothes, money for rent, and assistance to the refugees to look for jobs. LFS also placed the refugees in an apartment complex with dilapidated apartments, apparently because they were cheaper and saved LFS money.

The article in the Greensboro News-Record today also reports that this so-called decision by LFS to end refugee resettlement operations in Greensboro was in fact a joint decision by LFS, their national affiliate LIRS, and the State Department (also see LFS’ posted statement on this matter, here). Is that a face-saving way of saying that the State Department told LIRS to make their affiliate LFS cease resettlement in Greensboro, and LFS agreed to do so? Probably.

Certainly there is nothing new about the lack of private funding that LFS has brought to refugee resettlement in Greensboro. As I wrote in my post yesterday about this case (here), LFS’ 2008 form 990 shows that even in 2007-8 LFS was only operating on 6% private funding. How much lower could that have gone in 2009?

We call on LIRS and the State Department’s PRM to open up and explain to the public all the reasons theyhad for telling LFS to stop operations in Greensboro, and specifically to disclose all figures on revenue (both government and private sources) and expenditures just prior to this announced closure.

Posted in government, Greensboro, Iraqi, LIRS, Lutheran Family Services of the Carolinas, North Carolina, PRM, State Department | Tagged: , , , , , , , , , , , , , , , , , , , , , , | 5 Comments »

Lutheran Family Services in the Carolinas shuts program after media catches them neglecting refugees

Posted by Christopher Coen on February 24, 2010

Lutheran Family Services in the Carolinas (affiliate of LIRS), featured in a series of local newspaper articles about their neglect of refugees, has closed its doors to further refugee resettlement (here). Current refugee clients will be transitioned to other local resettlement agencies over the next four months.

Lutheran Family Services of the Carolinas halted its refugee arrivals to the Triad on Tuesday, citing economic conditions.

The announcement by the nonprofit, which has operated in the Triad since 1979, comes after a spate of problems in serving clients. “This is a financial decision driven by the current economic conditions,” stated an unsigned statement on the LFS Web site, “that have affected the program’s sustainability at this site.”

Neither the agency’s executive director, the Rev. Laura Benson, nor Chief Executive Officer Suzanne Gibson-Wise, could be reached for comment.

Existing refugee clients will be “transitioned” to other resettlement agencies in the Triad between now and June, the statement says. At that point, LFS refugee work in the Triad will cease and will be limited to Raleigh and Columbia, S.C.

“It’s going to be devastating,” Heather Scavoni, an immigration lawyer for LFS, said Tuesday. “Between Miami and here, the wealth of knowledge is concentrated in the Greensboro office.”

LFS, which contracts with the U.S. State Department to relocate refugees who are uprooted by war and political upheaval, is one of four resettlement agencies in the Triad.

The others remaining will be Church World Services, World Relief of High Point and N.C. African Services Coalition.

About one-third of all refugees coming to North Carolina come to the Triad, the state refugee coordinator has reported, because of the concentration of resettlement agencies here.

In the 1990s, LFS played the lead role in turning the city into what outside observers likened to a “little Ellis Island.”

But recently, a combination of staff turnover, scarce resources and a grim employment outlook for newcomers resulted in turmoil at the agency.

Last fall, the state refugee coordinator noted that a Burmese refugee and former LFS client who turned up at Greensboro Urban Ministry’s night shelter was the first reported homeless refugee in North Carolina.

That case was followed by months of upheaval for resettled Iraqis, whom LFS moved to apartments in the Hunters Glen complex off U.S. 29. There, some units had no heat, plumbing leaked and clients lacked proper clothing and follow-up services.

By last week, some Iraqis whom LFS resettled to Greensboro last summer had become so desperate for work that a few had signed on with a staffing company, Labor Solutions, to work at a poultry plant in Moorefield, W.Va., by arrangement with LFS.

The local agency’s director of employment services for refugees, Vicki Dithane, attended a meeting of Burmese refugees at the Kitchen Operations Center on Tuesday night but said LFS staff members themselves had not yet been informed of the announcement.

The newspaper articles detailed LFS refugee clients being severely neglected (here) (here) (here) and (here). LFS placed refugees in a dangerous apartment complex (Hunters Glen Apartments had a large number vacancies due to many code violations when LFS placed the refugees there) that had apartments without heat, with doors that didn’t close, and with leaking toilets. Refugee clients did not receive basic used clothing items, e.g. young Iraqi refugees walked around in December four months after arriving in what clothes they were able to bring from Iraq, thin jackets and flip-flops. They had to find furniture in the garbage. After only four months refugees didn’t even have enough money for rent, even though refugee cash assistance should have been good for their first eight months at least.

A former LFS employee who commented wrote the following about LFS’s Chief Executive Suzanne Gibson-Wise:

“[She sent to employees] via courier a package containing a letter of termination and a handful of forms to sign, one such form threatening them if they choose to badmouth LFS after the termination they will forfeit their right to draw unemployment. Of course this was illegal……[Your] company paid vehicles, the wireless internet in your home, your endless Blackberries, your peronal (sic) commode and your $4000.00 office conference table. (Remember, you got it because the one that was in the office when you came wasn’t good enough).”

It seems that LFS may not necessarily have closed their refugee resettlement operations in Greensboro for a lack of finances, as they claim, or how else would their Chief Executive have been able to afford all these luxuries while her refugee clients went without proper clothing and rent money just four months after their arrival?

By the way, LFS’s 2008 990 form (most recent available) shows that 94% of its funding came from the government (here). LIRS touts its affiliates’ contributions to the U.S. refugee resettlement program as the vital “private sector” contribution — this one run with 94% government funding.

Our question is this: if this is the best that a senior refugee resettlement agency can do — spending government funds on employee luxuries while seriously neglecting refugees — what does that say about the refugee resettlement agencies’ trustworthiness as partners in refugee resettlement? Also, what does it say about the State Department relying on VOLAGS to police their own affiliates?

Finally, would LFS have stopped its abuses if the media had not become involved? Would anyone — the NC state refugee coordinator, the State Department, LIRS — have stopped them without media involvement? Probably not because similar situations country all over the country.

UPDATE: February 25, 2010 (here)

Posted in Burma/Myanmar, Greensboro, Iraqi, LIRS, Lutheran Family Services of the Carolinas, North Carolina, PRM, State Department | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , , | 8 Comments »

 
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