Friends of Refugees

A U.S. Refugee Resettlement Program Watchdog Group

Archive for February, 2010

Friends of Refugees’ Recommendations to the National Security Council

Posted by Christopher Coen on February 28, 2010

Friends of Refugees’ presented a list of recommendations to the National Security Council for President Obama’s comprehensive review of the U.S. refugee resettlement program (here).

Here are the specific recommendations for the VOLAGS and the refugee resettlement agencies:

  • Must be prohibited from intimidating and frightening refugees who come forward to report neglect and/or abuse. The agencies must not be allowed to question refugees as to why they speak to community members (its none of the agencies business who refugees associate with under their constitutional ‘freedom of association’ right), must not be allowed to warn refugees not to speak to or let into their apartments members of the community who report refugees’ concerns, and must not frighten refugees with lies about these community members, e.g. “he will take your babies away from you”, e.g. refugees in Fargo claimed that LSSND staff, including the refugee director, said this about Christopher Coen). Refugees must never be re-victimized for reporting neglect and/or abuse.

 

  • Must be required to respond politely, timely and in writing to any members of the community or watchdog groups who contact them regarding refugees’ concerns. Must take responsible and timely actions to address the concerns raised.

 

  • Must immediately cease to misinform the public and the media regarding government funding, e.g. the State Department’s donation of seed money for resettlement (no, the government is not responsible for providing money for all of the refugees’ basic needs).

 

  • Must report all government money accepted for refugee resettlement as well as all money raised from private sources (free, donated labor and in kind donations, often mislabeled as a “cost”, must be sub-totaled in the private source funding total). This information must be posted where the public may have easy access to it.

 

  • Refugees must be given (not just shown) copies of the contents of their case files any time they ask, and without requirements such as explaining why they want the records (American clients do not have to give reasons. Why are refugees treated as second-class citizens in this regard?), or refusing to release these records because the resettlement agency does not approve of the refugee’s chosen advocate.

 

  • Refugee resettlement agencies’ websites must list an email address for the director as well as other key staff members.

 

  • Refugee caseworkers must be required to give their business card to each refugee case, listing their name, phone number, and hours they may be contacted. Voice mail messages left by refugees must be returned within 24 hours. An emergency after-hours phone number must also be listed.

 

  • Must provide refugees with bullet point handouts that summarize all information told to them (refugees are not able to remember the avalanche of verbal information given to them). These handouts will preferable be written in English on one side and the refugees’ language on the reverse side, but be provided in English at the least so that volunteers and members of the community can help refugees understand what they were told by resettlement agencies).

 

  • The VOLAGS must provide an action plan on how they will address the weaknesses of their resettlement efforts, and then post these on their websites for the public to view.

 

 

Posted in NSC (National Security Council) | Tagged: , , , , , , | 4 Comments »

Jewish Vocational Services defended, but not their refugee clients

Posted by Melissa Sogard on February 27, 2010

A friend of Jewish Vocational Services (JVS) in Kansas City, the editor of the Kansas City Jewish Chronicle, came to the defense of the organization last year (article). No surprise there.

We first reported about this USCRI-affiliate agency back on January 25, 2010 (see post here).

The editor claims that JVS Executive Director Joy Foster and board President Callan Cohen believe that a series of internal changes last year, “in both policy and personnel”, have improved the situation.

Yet, how does that explain the revelation of yet more ongoing neglect of refugee clients this year, revealed in articles in both the Kansas City Star as well as the Pitch? Well, JVS’s Foster explains that weaknesses “surface” during a time when the organization is ”stretched”. Has the organization been more stretched this year than it was last year? We learn that nearly 500 refugees were resettled last year, but that Foster expects JVS to resettle just 450 refugees in 2010. Therefore a reduction in refugee clients this year would not be the cause of the stretching. No further explanation is given.

Foster claims that JVS has had a “structural” budget deficit, and that this has left many refugee families, “in dire straits even BEFORE they arrive in Kansas City”! Foster blames the federal government for this, saying, “it almost always costs more to rent and outfit an apartment for a newly arrived refugee family than JVS receives from the federal government.”

Yet why should that be a surprise. The State Department keeps repeating over and over that they offer “seed” money as part of the public/private partnership. The government’s contribution to this humanitarian program to resettle refugees has never be meant to cover ALL costs, as resettlement agencies like JVS well know. Charities such as JVS, in the government refugee contracts they sign, promise to add “significant” amounts of their own private funding. That’s the “private” half of the public/private partnership, or at least its supposed to be.

“The good news is,” Foster said, “that the U.S. Department of State informed us on Jan. 22 that money for reception and placement will double for the calendar year.”

Yippeeeeeeeeeeeeeeee!!!

Does that mean that JVS’s responsibilities to the refugees will also double? No. There has been no announcement of any additions to the fairly measly list of minimum standards contained in the Operational Guidance refugee contract document.

How about requiring resettlement agencies to provide used telephones and basic phone service so that refugees can call about job openings? Nope. Could we just have a requirement that refugees be given a little dictionary ($5 at Wal-Mart) to help them learn English. No. How about requiring resettlement agencies to take each refugee to just 1-3 potential, realistic job leads each week. No way. Resettlement agencies defend their failures to help refugees find jobs by saying, “we are NOT required to find them jobs.” How about requiring some minimum efforts at least? Would that be too much to ask?

Oh well.

Posted in Kansas City, Missouri, Operational Guidance, USCRI | Tagged: , , , , , , , , , , , , , , , , , | Leave a Comment »

Burundian Refugee Woman In Boise – Court Places Six Kids Into Adoption Proceedings

Posted by Christopher Coen on February 27, 2010

A Burundian refugee woman client of World Relief is the subject of a case in which a judge terminated her parental rights, and placed her six kids into adoption proceedings (here).

Members of a local World Relief-affiliated church, as well as its pastor, claim the woman’s home was not a safe place for her children. The Court, as well, would supposedly have had to see proof of serious abuse and/or neglect (Court records remain sealed). One claim was that she left the children home alone, but a World Relief-affiliated church previously moved her to a place outside Boise, where no one from her ethnic community lived. How would she have been able to, e.g. drag all six kids to the grocery store with her? (Did she leave them in the care of the oldest child? I’m speculating.) Yet, the refugee woman should have been able to show the Court some change or improvement — assisted by social services, classes in child care, mental health services, and/or other help. What happened?

Well, they placed this refugee woman in psycho-social rehabilitation sessions at Mountain States Group in Boise, which works with many refugees (via its EMM-affiliated Agency for New Americans), yet these sessions took place mostly without interpreters, through pantomime. (The woman speaks Kirundi, the national language of Burundi). Pantomime, obviously, would have been useless.

“….at least two federal civil-rights complaints [have been filed] against Idaho health providers for failure to provide adequate interpretation, which the U.S. Department of Health and Human Services is investigating….If those charges are substantiated, they could call into question the validity of her psychological diagnoses and land the case in federal court.Health and Welfare’s Bureau of Facility Standards has already agreed that Niyonzima received inadequate help from interpreters at St. Alphonsus Regional Medical Center and the agency’s Medicaid certification bureau reported to McMillan that psycho-social rehabilitation sessions at Mountain States Group, which provides services to many refugees in Boise, were done in large part without interpreters, through pantomime. Staff at St. Al’s even remarked to the Health and Welfare reviewer that Niyonzima reported hallucinations–at the urging of her church friends–but when an interpreter was eventually called in, it turned out she was complaining of nightmares.

The psycho-social rehabilitation sessions may also have prevented her from visitation with her children while they remained in foster-care. Federal child welfare laws call for termination of parental rights if the children have remained in foster care for 15 out of any 22 consecutive months.

Kathy Tidwell, director at the Child Welfare Center at Boise State’s School of Social Work and founder of Tidwell Social Work Services, which works with Boise’s growing refugee community, said that federal child welfare laws provide strict time limits for terminating parental rights. If children are in foster care for 15 out of 22 months, the case goes to termination. “For many refugees who come here not speaking English, who come as women from countries where the expectations of women are very different, who have trauma histories … 15 months may not be enough time,” she said.

How would this refugee woman have been able to resolve the problems she was having in 22 months if she was receiving incompetent mental health care, and/or was misdiagnosed, and/or if she didn’t even need mental health care?

The question is, why wasn’t World Relief helping to make sure this woman was receiving responsible health care and mental health services? If they had simply monitored her case, they could have identified problems and contacted hospital and mental health services administrators to advocate for proper interpretation services. They also could have monitored the legal proceedings to make sure this refugee woman received competent legal representation. Why did it take someone from a non-World Relief-affiliated church, who met her randomly by just knocking on doors, to step in and help this woman?

The resettlement agencies who give the resettlement program a bad name always say that they are not responsible for refugees after their first 3 months, 4, months, 6 months, or 8 months (take your pick), but the reality is that the resettlement agencies are supposedly the local refugee experts, and after all, they are the ones who resettled her to the area claiming it was an appropriate resettlement site. They should catch these cases where circumstances leave their former refugee clients vulnerable.

The state refugee coordinator is also there to watch what is happening to refugees in the state (in this case Jan Reeves came in the revolving door via Mountain States Group, Inc.). State officials have the power to go into agencies and view their records to find out what is happening to refugees. They can also interview refugees with an interpreter if necessary to find out directly the problems the refugee is experiencing, and not just rely on occasionally looking at agencies’ records and only speaking to resettlement agency staff members.

This case reminds me of the Liberian teenager in Fargo who was meanly mislabeled as aggressive, crazy, and low-intelligence simply because no one bothered to find competent interpretation services for her (see our post here).

By the way, the Burundian refugee woman in Boise should not have lived with church members after initially arriving in Boise. The State Department’s Admissions Office has repeatedly warned World Relief affiliates (here, here and here) that this practice is prohibited. Of course the State Department’s warnings to resettlement agencies, and other slaps on the wrist, have long been ineffective. Most resettlement agencies just do as they wish as there are no real consequences to breaking contract requirements and regulations. Certainly there are no monetary consequences.

Finally, I would like to point out the accountability-shifting in this case that is so rampant in refugee resettlement. In this case the World Relief-affiliated church (a member of the church who was a World Relief volunteer brought the refugee to the church) that worked with this refugee woman claims that their church took no actions; that it was people in the church operating under their own volition.

At [Common Ground Covenant Church in Meridian] –a small evangelical church …several other families, including the pastor, Tom Bowen, began to assist Niyonzima as well….the pastor and three women from the church came to her house and asked her how they could help……..Pastor Bowen said..”[Niyonzima] had approached our church in helping with her kids, and then when she had asked us to no longer do that, we really weren’t involved,”…stressing that it was individuals from the church, not Common Ground, providing the assistance.

But is that really the case since even the church’s pastor was involved? A bigger problem is the resettlement agencies who always blame government oversight agencies. Then we have the State Department that won’t investigate these cases. They claim that we should report problem cases to the VOLAGS or to the state refugee coordinators. Yet, state refugee coordinators in turn tell us that they don’t have to answer to anyone but their governors, the federal oversight agencies, etc. Other state refugee coordinators tell us that we should not ask them to investigate problems, that instead we should ask the board of directors of refugee resettlement agencies to investigate.

So where does the buck ever stop? It seems like just a few people accept accountability in the refugee resettlement field. It is always the responsibility of someone else. This problem is the result of a culture of non-accountability, which I believe is systemic in refugee resettlement. It must change.

Posted in Agency for New Americans (in Mountain States Group, Inc., Boise), Boise, Burundian, child protective services, foster care, Idaho, language, language interpretation/translation, lack of, mental health, revolving door, World Relief | Tagged: , , , , , , , , , , , , | 2 Comments »

Gay refugees still without basic furnishings from Catholic Charities in Houston

Posted by Christopher Coen on February 26, 2010

This is an update to the story about the gay Iraqi refugees in Houston (here). One of them was not given any furniture by Catholic Charities of Galveston-Houston (a USCCB affiliate) and had to sleep on the floor. Basic furnishings and household items are part of the minimum standards (see the State Dept’s Operational Guidance contract document) that resettlement agencies promise to abide by when they accept refugees to their communities and accept government funding to do so.

According to a new article (here) in the Dallas Voice, Catholic Charities still hasn’t bothered to fulfill this basic, “core” service requirement of their State Department contract, even after the publication of their failure in the February 11th Dallas Voice article (here).

Other refugees are given furnished apartments…..Ali had been given a bare apartment and left to sleep on the floor….. they had one twin bed, a kitchen table that someone in their complex was throwing out and, on the wall over a desk, a rainbow flag.

Why hasn’t their national VOLAG agency, USCCB, or the Texas state refugee coordinator, seen to it that Catholic Charities get the required furnishings to these refugees? This is not the responsibility of other nonprofits to step in and struggle to provide these items. In fact, the nonprofit agency that has stepped in to help should instead be expending resources on helping these refugees with other services that are outside of Catholic Charities’ responsibilities, not with having to make up for Catholic Charities’ failures.

Where is the State Department? They are the top government oversight agency that has responsibility for these taxpayer-provided services. They should act when the national Volag, USCCB, and the Texas state coordinator, Caitriona Lyons, fail to do their jobs. (By the way, Caitriona Lyons is the former director of the Refugee Resettlement Program at Caritas of Austin, in Austin, Texas – another USCCB affiliate.)

Here is a State Department monitoring report for Catholic Charities of Galveston-Houston from 2006 (here).

Posted in government, Houston, Iraqi, LGBT refugees, Operational Guidance, State Department, Texas, USCCB | Tagged: , , , , , , , , , , , , , , | 6 Comments »

Update to Lutheran Family Services fiasco in Greensboro, NC

Posted by Christopher Coen on February 25, 2010

It’s now being reported that LFS claims it didn’t have enough revenue to cover their expenditures for refugee resettlement in Greensboro (here). Yet, the State Department had just doubled the per head (per refugee) funding of LFS and other resettlement agencies retroactive to January 1, 2010.

[LFS' executive director, the Rev. Laura Benson] cited economic circumstances in Greensboro, and “the gap between our revenue and our expenditures” as the reason the office is being closed.

A major difficulty has been finding jobs for newcomers, as well as attracting donations and working with sponsors who have their own budget challenges.

If the State Department just doubled LFS’ government funding revenue, then why would there be  a shortage of revenue to cover expenditures? Did expenditures rise even faster? How would that be possible if LFS was essentially cutting back on their care of their refugee clients in Greensboro. In recent months refugees reported that LFS was not providing such required basics as used clothes, money for rent, and assistance to the refugees to look for jobs. LFS also placed the refugees in an apartment complex with dilapidated apartments, apparently because they were cheaper and saved LFS money.

The article in the Greensboro News-Record today also reports that this so-called decision by LFS to end refugee resettlement operations in Greensboro was in fact a joint decision by LFS, their national affiliate LIRS, and the State Department (also see LFS’ posted statement on this matter, here). Is that a face-saving way of saying that the State Department told LIRS to make their affiliate LFS cease resettlement in Greensboro, and LFS agreed to do so? Probably.

Certainly there is nothing new about the lack of private funding that LFS has brought to refugee resettlement in Greensboro. As I wrote in my post yesterday about this case (here), LFS’ 2008 form 990 shows that even in 2007-8 LFS was only operating on 6% private funding. How much lower could that have gone in 2009?

We call on LIRS and the State Department’s PRM to open up and explain to the public all the reasons theyhad for telling LFS to stop operations in Greensboro, and specifically to disclose all figures on revenue (both government and private sources) and expenditures just prior to this announced closure.

Posted in government, Greensboro, Iraqi, LIRS, Lutheran Family Services of the Carolinas, North Carolina, PRM, State Department | Tagged: , , , , , , , , , , , , , , , , , , , , , , | 5 Comments »

Lutheran Family Services in the Carolinas shuts program after media catches them neglecting refugees

Posted by Christopher Coen on February 24, 2010

Lutheran Family Services in the Carolinas (affiliate of LIRS), featured in a series of local newspaper articles about their neglect of refugees, has closed its doors to further refugee resettlement (here). Current refugee clients will be transitioned to other local resettlement agencies over the next four months.

Lutheran Family Services of the Carolinas halted its refugee arrivals to the Triad on Tuesday, citing economic conditions.

The announcement by the nonprofit, which has operated in the Triad since 1979, comes after a spate of problems in serving clients. “This is a financial decision driven by the current economic conditions,” stated an unsigned statement on the LFS Web site, “that have affected the program’s sustainability at this site.”

Neither the agency’s executive director, the Rev. Laura Benson, nor Chief Executive Officer Suzanne Gibson-Wise, could be reached for comment.

Existing refugee clients will be “transitioned” to other resettlement agencies in the Triad between now and June, the statement says. At that point, LFS refugee work in the Triad will cease and will be limited to Raleigh and Columbia, S.C.

“It’s going to be devastating,” Heather Scavoni, an immigration lawyer for LFS, said Tuesday. “Between Miami and here, the wealth of knowledge is concentrated in the Greensboro office.”

LFS, which contracts with the U.S. State Department to relocate refugees who are uprooted by war and political upheaval, is one of four resettlement agencies in the Triad.

The others remaining will be Church World Services, World Relief of High Point and N.C. African Services Coalition.

About one-third of all refugees coming to North Carolina come to the Triad, the state refugee coordinator has reported, because of the concentration of resettlement agencies here.

In the 1990s, LFS played the lead role in turning the city into what outside observers likened to a “little Ellis Island.”

But recently, a combination of staff turnover, scarce resources and a grim employment outlook for newcomers resulted in turmoil at the agency.

Last fall, the state refugee coordinator noted that a Burmese refugee and former LFS client who turned up at Greensboro Urban Ministry’s night shelter was the first reported homeless refugee in North Carolina.

That case was followed by months of upheaval for resettled Iraqis, whom LFS moved to apartments in the Hunters Glen complex off U.S. 29. There, some units had no heat, plumbing leaked and clients lacked proper clothing and follow-up services.

By last week, some Iraqis whom LFS resettled to Greensboro last summer had become so desperate for work that a few had signed on with a staffing company, Labor Solutions, to work at a poultry plant in Moorefield, W.Va., by arrangement with LFS.

The local agency’s director of employment services for refugees, Vicki Dithane, attended a meeting of Burmese refugees at the Kitchen Operations Center on Tuesday night but said LFS staff members themselves had not yet been informed of the announcement.

The newspaper articles detailed LFS refugee clients being severely neglected (here) (here) (here) and (here). LFS placed refugees in a dangerous apartment complex (Hunters Glen Apartments had a large number vacancies due to many code violations when LFS placed the refugees there) that had apartments without heat, with doors that didn’t close, and with leaking toilets. Refugee clients did not receive basic used clothing items, e.g. young Iraqi refugees walked around in December four months after arriving in what clothes they were able to bring from Iraq, thin jackets and flip-flops. They had to find furniture in the garbage. After only four months refugees didn’t even have enough money for rent, even though refugee cash assistance should have been good for their first eight months at least.

A former LFS employee who commented wrote the following about LFS’s Chief Executive Suzanne Gibson-Wise:

“[She sent to employees] via courier a package containing a letter of termination and a handful of forms to sign, one such form threatening them if they choose to badmouth LFS after the termination they will forfeit their right to draw unemployment. Of course this was illegal……[Your] company paid vehicles, the wireless internet in your home, your endless Blackberries, your peronal (sic) commode and your $4000.00 office conference table. (Remember, you got it because the one that was in the office when you came wasn’t good enough).”

It seems that LFS may not necessarily have closed their refugee resettlement operations in Greensboro for a lack of finances, as they claim, or how else would their Chief Executive have been able to afford all these luxuries while her refugee clients went without proper clothing and rent money just four months after their arrival?

By the way, LFS’s 2008 990 form (most recent available) shows that 94% of its funding came from the government (here). LIRS touts its affiliates’ contributions to the U.S. refugee resettlement program as the vital “private sector” contribution — this one run with 94% government funding.

Our question is this: if this is the best that a senior refugee resettlement agency can do — spending government funds on employee luxuries while seriously neglecting refugees — what does that say about the refugee resettlement agencies’ trustworthiness as partners in refugee resettlement? Also, what does it say about the State Department relying on VOLAGS to police their own affiliates?

Finally, would LFS have stopped its abuses if the media had not become involved? Would anyone — the NC state refugee coordinator, the State Department, LIRS — have stopped them without media involvement? Probably not because similar situations country all over the country.

UPDATE: February 25, 2010 (here)

Posted in Burma/Myanmar, Greensboro, Iraqi, LIRS, Lutheran Family Services of the Carolinas, North Carolina, PRM, State Department | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , , | 8 Comments »

Unaccompanied Refugee Minor Program in North Dakota

Posted by Christopher Coen on February 22, 2010

HHS’s Office of Refugee Resettlement (ORR) is asking states that take part in the unaccompanied refugee minors program to take larger number of these children (here) or (here).

The U.S. Office of Refugee Resettlement, which has 700 refugee children in foster care, has asked states to prepare to foster more international refugee children…whose parents either have disappeared or been killed by war or natural disaster. The need is heightened by continuing armed conflicts in Africa and recent events such as the earthquake in Haiti.

“Between all the wars going on and all the (human) trafficking laws that have changed, more children are needing safe homes,” said Sherrill Hilliard, the program manager for the Refugee Immigration & Assistance Program in Washington.

Massachusetts, a state that historically has taken in one of the largest shares of the nation’s unaccompanied refugee minors, has been asked to increase its current share from 93 to 125, said Richard Chacon, director of the Office for Refugees and Immigrants in Massachusetts.

The U.S. Department of Health & Human Services says 14 states and the District of Columbia participate in the federal Unaccompanied Refugee Minor Program: Texas, Arizona, California, Colorado, Florida, Massachusetts, Michigan, Mississippi, New York, North Dakota, Pennsylvania, Utah, Virginia and Washington.

It is not the only way orphaned refugees can find safe haven in the U.S. The Obama administration, for example, recently said it would allow orphaned Haitian children to enter the U.S. temporarily on an individual basis. And some groups, such as the Heartland Alliance in Illinois, help unaccompanied, undocumented children by providing housing and legal representation.

The U.S. program, developed in the early 1980s to help thousands of orphans in Southeast Asia, has aided more than 13,000 refugee children fleeing war, famine and economic turmoil. It remains the most consistent source for refugee children in the U.S., with the assistance of the United Nations.

In 2008, foster homes and related facilities in the United States and 67 other countries took in 16,300 orphans, according to Tim Irwin, the spokesman for the U.N.’s High Commissioner for Refugees. That’s the highest number since the agency started keeping records, Irwin said.

In the U.S., states license foster homes with the help of the Lutheran Immigration and Refugee Services and the U.S. Conference of Catholic Bishops. The federal government reimburses states for all costs of the children’s schooling, health care and related expenses.

This whole issue reminds me of a case several years ago when we helped a Liberian refugee in North Dakota (one of the 14 states that take part in this federal program) who was 17 when she arrived. The girl arrived alone with her 1-year-old daughter after inexplicably being forced by IOM to take a separate flight to the US from the woman who had raised her, who also arrived in Fargo with her children.

She asked her resettlement agency, Lutheran Social Services of North Dakota (LSSND), if she could live with the woman (whom she called auntie) who had raised her in Africa since she was 2-years-old and whom she was coming to join in Fargo. They said no, that she had to live in foster care since she was underage (but she wasn’t really an ‘unaccompanied refugee minor’ just because the IOM had her to take a separate flight to the US! She had been raised by and lived with her aunt for the last 15 years).

They wanted to place her with a white American family who also had male teenage children. Her auntie asked LSSND if she could be the foster-mother, but they said no since was not registered for foster care. The auntie asked if they could help her become certified for foster care. They did not respond. They also said her 3-bedroom apartment was not large enough for her, her five children, plus this 17-year-old girl and her daughter (couldn’t she move to a larger apartment?). At some point during all this the girl, I think after being put in foster care, she turned 18, but by then could not live alone with her daughter as some anonymous person reported that she had taken her daughter outside in the cold without a winter coat on. She said that was not true, and suspected someone from LSSND had made the complaint.

LSSND and their partner foster agency then took the girl and her infant daughter out of Fargo and placed them in the foster family’s home in a small town. She was unable to communicate with the family because she spoke Liberian English, which is almost unintelligible to speakers of American English, and vice-versa. So here she was, forced to live apart from her family and with strangers who spoke a different language.

Now, I guess that this alienating and highly expensive living arrangement could have worked to some extant, if an interpreter was available, and at any time but, of course, an interpreter was not made available.  Worse yet, the girl’s LSSND case worker was only available during limited work hours, and kept her voice mail on all day everyday (this case worker was also a former Yugoslav refugee – former refugee workers being highly touted by the resettlement agencies – yet was completely hostile to the Liberian girl).  There was yet another case worker from the foster care agency working with the foster family. It was a requirement that these caseworkers be consulted to do anything or work out any little problem.

An immediate problem was the family’s 16-year-old teenage boy. The girl said the boy would yell at her, call her a “bitch” and tell her to “shut up”, and open her door and come into her bedroom when the foster parents went out to eat and to the movies, which was every Friday or Saturday night.

She also said that the family regularly refused to even try to communicate with her.  She reported that they would go for long periods of time without speaking to her or trying to respond to her questions and statements. She said that each time she would enter one of the main rooms in the home where the family was, they would then get up and leave. 

The girl tried to complain about all of this but no one could understand her, and the tangled process of calling caseworkers and having them in turn arrange for an interpreter often meant complaints became a long involved and slow process, or went by the wayside entirely.

One of the only escapes from this unbearable situation for this Liberian refugee was to occasionally go to her auntie’s house for a visit. Yet even this required a process of coördination by various caseworkers, the foster parents, and her aunt. After getting the okay to go home to her aunt’s for a weekend to celebrate her 1-year-old’s birthday, her foster-mother suddenly told her on Friday evening that she would not be allowed to go. When she complained that she already had permission from her caseworkers and arrangements had already been finalized, her foster-mother told her that the case worker said she couldn’t go, and that no, she could not call the case worker to confirm that.

She tried to call anyway, but of course once again only got voicemail, and the foster-mother did a redial on the phone to see who she had called. Infuriated that the refugee girl had disobeyed her, the girl said the foster-mother screamed at her. She said that the foster-mother shouted “I don’t want to see you anymore!” and “you and your daughter get the HELL out of my house!” 

A confrontation then ensued with the girl and the foster-mother screaming at each other, and the mother called the police. The police arrived and demanded to know what the girl wanted to do (they never bothered to call for an interpreter). She said she wanted to leave and go to her aunt’s home. The police said okay (even though the only way back to Fargo would be on foot in subzero temperatures), but demanded that she first put her 1-year-old daughter down. She refused. She said the police then forcefully pulled the child out of her arms and knocked her to the ground. She said they then handcuffed her, arrested her for disorderly conduct, and took her to jail. By the way, they never put in the police report what she said had happened, only the foster-mother’s version.

We helped her aunt to bond the girl out of jail, and found her extremely withdrawn and depressed, and worried that her 1-year-old daughter had remained behind in this foster home where she felt she was not safe (she described how one time the foster mother had come home drunk from the movies and accidentally fell down on the garage floor with the 1-year-old in her arms).

Rather than making a bad situation better, the district attorney then decided to go ahead and conduct a full trial against this Liberian refugee girl for the crime of “disorderly conduct”!  The foster-mother also came out with a story that the Liberian girl had threatened to get a gun and said that the family would “not sleep [that] night”. It wasn’t clear how she claimed to understand that since the girl only spoke Liberian English.

The decision to hold the trial, once again at great public expense, also offered the opportunity for the agencies to continue to keep her separated from her young daughter until the trial was over. She kept asking that her daughter at least be placed in a different foster home, but nobody would respond to the letters we helped her to write to LSSND, the foster agency, the North Dakota government oversight agencies, the State Attorney, and a ND government agency’s “regional ombudsman”.

At the trial the foster mother admitted that she knew that the Liberian refugee did not have a gun, so could not make good on a supposed threat to keep the family awake. In addition, the language barrier made it plain that neither the girl nor the foster family were really able to communicate. (She spoke the Gbazon dialect of Krahn – a Western Krahn dialect from Liberia — but also understand most of Liberian English, and some American English, but not all words.)

The judge of course threw the charges out. We don’t know for certain what all of his reasonings were – it may have involved just about anything, e.g. maybe a witness suddenly failed to cooperate — but it seems clear that there never should have been a trial.

The girl also told us that LSSND and it’s partner agencies went about making many false allegations about her to other agencies and people in the community, saying that she was of “low intelligence” and “mentally ill”, when in fact she just had problems communicating with them. It’s hard to imagine the frustration of not being able to effectively communicate with any of the Americans she dealt with surrounding all the problems she was having. 

Although the girl did not have any charges stay on her record, the false arrest does stay there. In addition, the county social services separated her from her young daughter for months, and these experiences were psychologically traumatizing.

In the meantime continue to assign more unaccompanied refugee minors to LSSND. They were never even admonished for their role in this absolutely disgusting case. We wrote to the State Department, ORR, and ND state agencies telling them the details of the case from the girl’s stand point, and they never even bothered to respond to say they would investigate or anything. The refugee is not even considered a stakeholder.

Business goes on as usual with no consequences and no accountability for any of the agencies involved.

Posted in court, EMM, government, HHS, Liberian, LIRS, Lutheran Social Services of ND, North Dakota, ORR, State Department | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , , , , | 2 Comments »

Burmese refugee family left stranded at Erie airport

Posted by Christopher Coen on February 20, 2010

A refugee family from Burma was left stranded at the airport in Erie, Pennsylvania on February 18th (see article) or (here). USCRI’s local affiliate, the International Institute of Erie, claims it was the airline’s fault, although apparently no one from the Institute thought of checking online or calling the airport to confirm the family’s flight arrival time. Isn’ that just normal procedure?

Representatives of the International Institute of Erie, who were to meet the family, were never notified that the Continental Airlines flight had been canceled…The International Organization for Migration, which is not affiliated with the Erie institute, coordinates travel for refugees immigrating to the United States. Airline officials usually contact the organization, which in turn calls the institute or other host groups when a flight delay or cancellation occurs, said International Institute Director John Flanagan. As it turned out, the institute didn’t know the family was here until the Erie airport, not the international organization, called at about 6:30 a.m.”It was a broken line of communication,” Flanagan said. “We usually do a pretty good job.”

 This procedure of relying on multiple agencies to call each other in a chain of communication is a set up for refugees being stranded at the airport again and again. Wouldn’t it make sense for resettlement agencies such as the International Institute to also simply call to verify flights? Then they could still blame the airlines for late or canceled flights but the refugees wouldn’t keep getting stranded.

Posted in Burma/Myanmar, Erie, IOM, Pennsylvania, USCRI | Tagged: , , , , , , , , , , , , , , | 3 Comments »

The plight of IRC Burmese (Karenni) refugees in Oakland, California

Posted by Christopher Coen on February 18, 2010

Burmese refugees, most of them Karenni, have been the repeated target of street crime in Oakland, California, according to an article in the East Bay Express (see here). The IRC decided to place them in Oakland due to the, ”relatively low-cost of living, access to public transportation, and — at one time — manufacturing jobs.” This isn’t the first time criminals have attacked refugees in the Oakland area. An Bhutanese/Nepali refugee was robbed at knifepoint in his first month working as a clerk at a 7-11 store in June 2008 (see here). A mob attacked an Iraqi refugee last April (see here). Ale Sho, a Karenni refugee in his 30′s, is one of the refugees most recently attacked by street thugs. Apparently the IRC didn’t do much to help him to find a job. 

Meanwhile, robbery victim Ale Sho has been in the country for nine months and is taking English classes. He is receiving public assistance and only recently began looking for a job through Lao Family Community Development, because he couldn’t get into the International Rescue Committee’s employement (sic) program. Until recently, he didn’t know where to get help or how to find a job. 

The resettlement agencies always claim that one of their main goals is helping refugees find jobs, yet when I started helping refugees in 2001 I noticed that most of the time the agencies would wait at least four months before they even took refugee clients to apply for any jobs, or just to fill out an application. In this case it sounds like this Karenni refugee sat for nine months before he received any help merely to look for a job. 

According to Khatharya Um, associate professor of Asian American studies at UC Berkeley, whose work focuses on Southeast Asian refugees, the government should do more to help refugees. 

“For high-need populations, three or six months is not enough to transition to full self-sufficiency,” agreed Um, the Berkeley professor…Um believes the government should invest in language skills, training, and job development for refugees…Um believes the government should invest in language skills, training, and job development for refugees.

I’m not sure why she refers to “three” or “six” months when it’s clear that refugees get at least eight months of government assistance, and up to five years of assistance if they have children. I also disagree that the government should cover all these costs of responsible refugee resettlement. Charity groups such as the refugee resettlement agencies supposedly must help the government in paying for these services. That is the whole point of the public/private partnership. One thing is certain though; the refugees need more help. 

I’m wondering if we need to require the resettlement agencies to hire someone to write grant proposals. I suspect that the more we feed government funds to the resettlement agencies, such as the recent doubling of the State Department’s R&P per capita grant, the less motivated they will be in attempting to raise private funding. This will be to the overall detriment of future waves of refugees.

Posted in Burma/Myanmar, California, Iraqi, IRC, Karenni, Nepali Bhutanese, Oakland, R&P, State Department | Tagged: , , , , , , , , , , , , , , , , , , , | Leave a Comment »

World Relief claims most of their required items for refugees are bought, not donated

Posted by Christopher Coen on February 13, 2010

World Relief in Fort Wayne, Indiana is claiming that it purchases most of the required items for refugees (see article). 

The long, detailed checklist of furnishings, kitchen items, linens, cleaning supplies, toiletries and food for each refugee adds up. Jeff Keplar, director of World Relief in Fort Wayne, said his agency must buy the majority of the items refugees need and rely on donated items to make up the difference.   

Yet, used items are acceptable, so how impressive is his claim? How much could these items cost at garage sales and second-hand stores? Not much. In FY2008 World Relief got 64% of its funding from the government (see 990 form), which must be even higher today due to the doubling of the State Department’s R&P grant. I suspect that their refugee resettlement program in the US must depend almost entirely on public funds. So the fact that they have to purchase a few items isn’t too impressive, especially when you know they are using taxpayer funds to do it.

The “long, detailed checklist” of required items, referred to in the article, is actually a relatively short list. Here it is:   

FURNISHINGS

Furniture:   

Bedding (described as bed frame and spring, or equivalent, and mattress) appropriate for age and gender composition of family. (Only married couples or small children of the same sex may be expected to share beds.)   

One set of drawers, shelves, or other unit appropriate for storage of clothing (in addition to closet, unless closet has shelving to accommodate clothing) per family   

One kitchen table per family   

One kitchen chair per person   

One couch per family, or equivalent seating (in addition to kitchen chairs)   

One lamp per room, unless installed lighting is present   

Kitchen items:   

One place setting of tableware (fork, knife, spoon) per person   

One place setting of dishes (plate, bowl and cup) per person   

Pots and pans: at least one sauce pan, one frying pan, one baking dish   

Mixing/serving bowls   

One set of kitchen utensils (such as spatula, wooden spoon, knife, serving utensils, etc.)   

Can opener   

Baby items as needed   

Linens and Other Household Supplies:   

One towel per person   

One set of sheets and blankets for each bed   

One pillow and pillowcase for each person   

Alarm clock   

Paper, pens and/or pencils   

Light bulbs   

Cleaning supplies:   

Dish soap   

Bathroom/kitchen cleanser   

Sponges or cleaning rags and/or paper towels   

Laundry detergent   

Two waste baskets   

Mop or broom   

Trash bags   

Toiletries:   

Toilet paper   

Shampoo   

Soap   

One toothbrush per person   

Toothpaste   

Personal hygiene items as appropriate   

CLOTHING   

Appropriate seasonal clothing required for work, school, and everyday use as required for all members of the family, including proper footwear for each member of the family, and diapers for children as necessary.   

______________________________________________________   

Now, is it me or is this list not exactly long, and consist of just a few basic items a family needs to start a new life?  Aren’t these just obvious items that resettlement agencies would supply for the refugees even if they didn’t have this list in the government contract? Why do they keep telling reporters how burdomsome and extensive their requirements are?

Notice that the list doesn’t even contain such basic, needed items as clothes irons, curtains, wallets, phones and phone service, stamps & envelopes, dictionaries, umbrellas, watches and vacuums (needed to keep carpeting clean so that it doesn’t attract roaches). Basic children’s items that are not required include, cribs, toddler beds, play pens, car seats, boosters, high chairs, and strollers.   

I think that reporters should take a look at the basic contract documents of the refugee resettlement program instead of just taking the word of these agencies, that their requirements are so strenuous or expensive – because they aren’t.   

It should also be pointed out that often the resettlement agencies don’t even provide these “required” items.  Check out this report about World Relief refugee clients in Nashville who didn’t get furniture or adequate clothing. Also, in many resettlement sites community members often buy these items for refugees when resettlement agencies such as World Relief fail to fullfill these so-called “minimum standards” of their government refugee contracts.

Posted in Burma/Myanmar, Catholic Charities, government, Indiana, Operational Guidance, R&P, State Department, USCCB, World Relief | Tagged: , , , , , , , , , , , , , , , , , , , | 2 Comments »

 
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